Refund and Returns Policy

Merchandise Return and Refund Policy

Each ShayMarie Unfiltered merchandise item is made especially for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for ordering the wrong size or color, or for a change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. We will work with our production partner to provide a replacement or refund when the claim is approved.

Email contact@shaymarieunfiltered.com and include:

• Your name and order number
• A description of the problem
• Clear photographs showing the item and the issue

You do not need to return a damaged or defective item unless we provide specific return instructions.

Cancellations and Order Changes

Contact us immediately if you need to cancel or change an order. Once the order has entered production, it can no longer be changed or canceled.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address may require payment of additional production and shipping costs before a replacement can be sent.

Refunds

Approved refunds are issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Contact Us

Questions about your merchandise order may be sent to contact@shaymarieunfiltered.com.